Triarchy Press
t: +44 (0)1297 561335
  • SUBJECTS
  • ABOUT US
    • Systems thinking
    • Systems Thinking Glossary
    • Partners
  • BOOKSHOP
    • New Titles and Bestsellers
    • Delivery charges
    • Gift ideas
    • eBooks
    • Book Sellers
    • Inspection Copies
    • Recommend to Library
    • Non-UK Customers
  • SIDEWAYS BOOKS
  • BUSINESS AUDITS
  • AUTHORS
    • Author Information
  • BASKET
  • CONTACT US
  • Whatever Next?

The Whitehall Effect ~ John Seddon - Online Notes

Links below take you to the chapter notes:


Introduction
1. Prelude

Part 1: The industrialisation of public services
2: Call centres
3. Back Offices
4. Shared Services
5. Outsourcing
6. Information Technology

Part 2: Delivering services that work
Introduction
7. A better philosophy
8. Effective change starts with ‘study’
9. Better thinking, better design
10. ‘Locality’ working
11. IT as pull, not push

Part 3: Things that make your head hurt
12. Targets and standards make performance worse
13. Inspection can’t improve performance
14. Regulation is a disease
15. It’s the system, not the people
16. Incentives always get you less

Part 4: ideology, fashions and fads 
17. Choice
18. Personal Budgets
19. Commissioning
20. Managing demand
21. Nudge
22. Procurement
23. Risk management
24. Lean
25. IT: features over benefits

Part 5 Change must start in Whitehall
26. Beware economists bearing plausible ideas
27. Whitehall is  incapable of doing evidence
28. Getting a focus on purpose

Picture
21. Nudge

1] Richard Thaler and Cass Sunstein, 2008, Nudge: Improving decisions about health, wealth and happiness, Penguin.

2] See the film ‘Food Inc’ 2008 (Dir: Robert Kenner) View

3] The Washington Post, 3 October 2011, ‘U.S. touts fruit and vegetables while subsidizing animals that become meat’. View

4] The Guardian, 30 April 2013, ‘Jobseekers made to carry out bogus psychometric tests’. Byline: Shiv Malik. View

5] See Private Eye No. 1360 21 February – 6 March 2014, p.11.


 













 



NEW and BESTSELLING TITLES

Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture

Join our mailing list

Interests

We will send you occasional emails about our books and the "irregular ideas" they contain. Please tick at least one field of interest above. Thank you.







© 2020 Triarchy Press.
​All rights reserved

Privacy Policy  |
Contact  Us |
Bookshop |