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The Whitehall Effect ~ John Seddon - Online Notes

Links below take you to the chapter notes:


Introduction
1. Prelude

Part 1: The industrialisation of public services
2: Call centres
3. Back Offices
4. Shared Services
5. Outsourcing
6. Information Technology

Part 2: Delivering services that work
Introduction
7. A better philosophy
8. Effective change starts with ‘study’
9. Better thinking, better design
10. ‘Locality’ working
11. IT as pull, not push

Part 3: Things that make your head hurt
12. Targets and standards make performance worse
13. Inspection can’t improve performance
14. Regulation is a disease
15. It’s the system, not the people
16. Incentives always get you less

Part 4: ideology, fashions and fads 
17. Choice
18. Personal Budgets
19. Commissioning
20. Managing demand
21. Nudge
22. Procurement
23. Risk management
24. Lean
25. IT: features over benefits

Part 5 Change must start in Whitehall
26. Beware economists bearing plausible ideas
27. Whitehall is  incapable of doing evidence
28. Getting a focus on purpose

Picture
10. 'Locality' working

1] ‘Locality and Vanguard 2014: Saving money by doing the right thing – Why “local by default” must replace “diseconomies of scale”’ p.14. View   

More detailed notes on the nature of demand into housing allocations and the subsequent intervention can be found in the subscriber area of the Vanguard website. View    

2] Rowena Crawford and David Phillips, ‘Local government spending: where is the axe falling?’ in Institute for Fiscal Studies Green Budget February 2012, p.126: Spending on social care amounts to £21.0 billion, 20% of local government expenditure. View

3] The Guardian, 23 March 2014, ‘Stop bulk buying public services and save £16bn’. Byline: Neil Berry and Louise Winterburn. View    

4] ‘Locality and Vanguard 2014: Saving money by doing the right thing – Why “local by default” must replace “diseconomies of scale”’ p.14. View     

5] Policy.Mic, 10 February 2014, ‘The Most Unlikely State in America Is On Track to Eradicate Homelessness By 2015’. Byline: Emmett Rensin. View    












 



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