Managers as Designers in the Public Services: Contents

Chapter 1: Design Matters for Public Managers
  • Paradise lost: tales from the trenches
  • The strange history of the ICS: a cautionary tale
  • Theoretical interlude
  • Paradise regained: there is an alternative
  • Technomagic
    • The sociology of magic
    • Magical thinking and the ICS
  • Design - the rescue remedy

Chapter 2: Managing, Designing and Public Sector Reform
  • Historical prologue
  • (Re)enter the manager-as-designer
  • The reform of public services
  • New Public Management
    • NPM and managerialism: RIP?
    • Managing to improve public services
    • Public Sector Reform: designing services for public value
  • Design in the Big Society
    • Grass-roots innovation
    • A case study from the trenches
    • Theoretical coda: design as bricolage, leaders as tricksters

Chapter 3: The Knowledge-Base of Design
  • Evidence-based management - the very idea!
  • Examples: Goal setting theory and IT strategic alignment
  • Sociotechnical design
    • Principles of sociotechnical design
    • Two examples of STSD
    • Post-script: STSD and the ICS
  • Soft Systems Methodology
  • Systems thinking - Senge and Seddon
  • Borrowing from software engineering: user-centred design
  • Homo Faber and the abundance of technique

Chapter 4: Design in Action
  • IT - commodity or competitive weapon?
    • Business Process Reengineering
    • BPR in the public sector
  • Redesigning public services: A tale of two cities
    • A brief history of the GMAS computer project
    • Evaluation
    • Comparisons with LAS: management lessons
    • Epilogue
  • SPRINT: a design and innovation methodology
    • General precepts - best practice for design
    • An overview of SPRINT
    • Case Studies
  • Innovation at Salford: a curate's egg
    • Small is beautiful


Chapter 5: Implications for Education, Research and Policy
  • Learning design and building organisational capacity
  • Implications for Management Education and Research
    • Teaching EBM
  • Implications for Reform: Policy by Design
    • Magic in the Risk Society: the Vetting and Barring debacle
    • Reform as learning
    • Reforming reform
    • Beyond technomagic - reprise
      • Make kitsch the enemy

Appendix 1
  • A conversation with a CIO on alignment


Appendix 2
  • Methodological potpourri
    • The Viable Systems Model
    • VSM in action: a case study
  • Scenario-based design
  • Agile Software Development with Scrum


Appendix 3
  • SPRINT Accreditation and the Practicum


Appendix 4
  • Binary Diagnostic Tests and Bayes Theorem
    • Bayes Theorem
Bibliography
Index

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