Imprint: Cambridge Strategy Publications Paperback List Price: £55.00 Format: Paperback Extent: 104pp. Size: A4 ISBN: 978-1-907766-07-7 The Productivity Audit Mark Spelman and Paul Spence Tags: Systems Thinking, Customer Loyalty, Organisational Leadership Buy the book
Paperback: Cost: £55.00
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The Productivity AuditAn in-company self-assessment to identify key areas where productivity improvements can be achieved
Productivity improvement is increasingly recognised in the service sector - as well as in manufacturing sector, of course - as the key to performance improvement. This audit outlines why and how managers should carry out productivity assessments. It provides a set of business tools to help define the scope of the audit, the steps to be taken, and the types of situations where an audit may be used. Because every organisation will need to develop a set of productivity measures that is suited to its own business sector and structure, the audit does not attempt to provide ‘one-size-fits-all’ metrics. Instead it offers a detailed system for identifying target business processes and developing appropriate measures. Sample questionnaires, checklists, measures and assessments are provided – you can adapt all these to suit your organisation’s specific needs. In practice, once the overall consistency of operations objectives and corporate strategy has been assessed, a productivity audit can be applied to any department or key business process within your company. Use the audit to find out:
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