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Important information for customers in the EU
We have paid the VAT on your order. This is confirmed by the 'IOSS' icon on the postage label on your parcel.
If your postal administration tries to charge you VAT, contact them to say that it has already been paid via our IOSS account.
If necessary we can send you, or your postal administration, confirmation of this. Just ask us by emailing: [email protected]
HOWEVER, you may still be charged import/customs duty by your country's tax/customs authorities. We cannot predict or pay this duty for you.
Important information for customers in the EU
We have paid the VAT on your order. This is confirmed by the 'IOSS' icon on the postage label on your parcel.
If your postal administration tries to charge you VAT, contact them to say that it has already been paid via our IOSS account.
If necessary we can send you, or your postal administration, confirmation of this. Just ask us by emailing: [email protected]
HOWEVER, you may still be charged import/customs duty by your country's tax/customs authorities. We cannot predict or pay this duty for you.