Education, Police, Health and Public Services
Many of our books cover public services directly and in detail or touch on them.
All take as their starting point a more systemic or holistic approach to administration management and the provision of services. Here's an overview:
A manifesto from Scotland based on the country's Curriculum for Excellence with implications for educationalists everywhere.
A case study from California showing how small steps towards staff autonomy lead to wide-scale improvement.
The UK National Health Service (and others) are struggling to contain costs whilst taking advantage of the growing range of pharmaceutical and technological treatments available. Dr Margaret Hannah offers a practical strategy for transforming healthcare... offering an affordable, sustainable and compassionate alternative to the present mess.
A systems thinking approach to transforming the running of any police service.
Public Services at large
A damning indictment of the dead hand of Whitehall mismanagement and a manifesto for a better way of running public services from John Seddon
Case Studies supporting Seddon's manifesto
Why IT is so often seen as a panacea for public service problems - and why it so rarely is.